In order to provide our customers with the best quality and client experience, we have established a formulated cancellation & refund policy.
We work on each project by milestones. All projects begin with a complete discovery/analysis and creation of a scope of work document. This is done to make sure that both parties have complete understanding of the work required and thus eliminate the potential for project cancellations, reversals, or disputes.
In the event of a project terminated on a mutual basis, the client has control of all completed work and any payment for further development will become void. No previous payment or deposit would be refunded. For each Milestone completed and Payment made by client on completion of each milestone there would not be any refund.
There are no partial refunds for projects mid way through a milestone phase.
No cancellations are entertained for services that our marketing team has offered on special occasions and availed by the client. These are limited time offers and cannot be cancelled.
SEO and digital marketing packages are not refundable as it is understood that payment for next month is released only after reviewing the current month's performance. Client may cancel a service before start of the next Payment cycle or 14 days in Advance. We do not offer refunds on deposits or payments for projects that are abandoned or lay dormant for more than 90 days.